I have not received the transfer in my bank account

1. Confirm that your program or organization has sent the deposit. You can check the deposit date in their communications, or reach out to them directly for confirmation.

2. After the payment is sent, please note that it may take up to 5 business days for the funds to be received.

The processing time may vary depending on your financial institution, weekends, and public holidays. We appreciate your patience and understanding.

If you have not received the payment after 5 business days after the sender initiates the transfer, please contact our support team for assistance.