If your GiveCard is lost, stolen, or damaged, you should lock your card immediately to prevent unauthorized transactions.
🔒 My card is lost or stolen. What should I do?
If you can access your GiveCard account:
- Log in to your GiveCard account immediately.
- Select the option to Lock Card.
- Your card will be locked, which prevents new transactions from being made.
- Contact GiveCard Support if you need a replacement card.
You can access your GiveCard account through the GiveCard support portal.
Important: Locking your card prevents transactions while the card is locked. You can unlock the card if you find it and no replacement has been issued.
💳 My card is damaged. What should I do?
If your physical card is damaged and you can no longer use it, lock the card through your GiveCard account and contact GiveCard Support to request a replacement.
Do not continue trying to use a damaged card if it is not working.
🔄 How do I get a replacement card?
If you need a replacement card, contact GiveCard Support.
You should also contact Support if:
- Your card was lost or stolen.
- You cannot access your GiveCard account.
- You did not create a GiveCard account.
- Your card is damaged and you need a new one.
When a replacement card is issued, your old card will be permanently deactivated and can no longer be used.
❓ I don't have a GiveCard account. What should I do?
If you did not create a GiveCard account or cannot log in to your account, contact GiveCard Support for assistance with locking your card and requesting a replacement.
Contact GiveCard Support
Email: support@givecard.io
Phone: (908) 529-0955
⚠️ What if I see a transaction I don't recognize?
If you believe someone used your card after it was lost or stolen, lock your card immediately and contact GiveCard Support.
Do not wait to contact Support if you see a transaction you do not recognize.
Remember: If your card is lost, stolen, or damaged, the safest first step is to lock the card immediately. This helps prevent additional transactions while you determine whether you need a replacement.