GiveCard Recipient Knowledge Base

Activation

• Activate your GiveCard
• How do I create an account?

Card Deposits/Card Loads

• When will I receive my funds?
• Can I add money to my GiveCard?

Card Transactions

• My existing funds will be deducted from my next load on my card ?
• Can I transfer the funds to my bank account?
• Why was I overcharged at the restaurant?
• $175 authorization charge at a gas station
• Refund/Reversal
• I was overcharged/duplicate charges/refunds

See all 7 articles

Card Management

• Can I Withdraw money from an ATM?
• How to check your Balance
• What is my billing address?
• How to set PIN/Reset PIN?
• How to add a card to Venmo/PayPal
• GiveCard Restrictions

See all 12 articles

Virtual Cards

• How to add my virtual card to ApplePay/Google Wallet
• Where can I use my virtual card?
• I didn’t receive my virtual card

Bank Payments (Direct Deposits)

• I have not received the funds in my bank account

GiveCard Portal - Account Information

• How do I update my email?
• How to update my password?

Unrecognized Transactions / Fraud

• Best Practices To Prevent Card Fraud
• There is a transaction I don’t recognize.
• Types of Fraud

Other

• How to Contact Support
• Accounts or Routing Numbers for GiveCard
• Applying/Enrolling for a GiveCard
• Money Orders
• I need a Certificate/Bank Statement
• How do I change my payout method?